Warranty Coverage
Our comprehensive warranty program demonstrates our commitment to product quality and customer satisfaction. Basic Coverage Terms - Original purchaser coverage only
- Valid from date of purchase
- Non-transferable
- Residential use only
- Registration required
Warranty Periods
Structural Components - Shell structure: 10 years
- Surface finish: 2 years
- Plumbing system: 2 years
- Equipment pack: 2 years
- Skirting: Manufacturing defects only
Additional Coverage - Insulating cover: 2 years
- Parts and labor: 1 year
- Equipment pack (pump, heater, control system): 2 years
Coverage Details
What's Protected - Water loss due to structural failure
- Surface defects (blistering, cracking)
- Plumbing leaks
- Equipment malfunction
- Manufacturing defects
What's Not Covered - Commercial use
- Light bulbs and lens covers
- Filters
- Dealer-installed accessories
- Installation costs
- Removal/shipping expenses
Warranty Conditions
Void Conditions - Unauthorized repairs
- Commercial application
- Misuse or abuse
- Improper installation
- Incorrect water chemistry
- Acts of God
Maintenance Requirements - Proper water chemistry
- Regular maintenance
- Correct temperature range (2-40°C)
- Approved sanitizers only
- Adequate support structure
Claims Process
Filing a Claim - Contact authorized dealer
- Provide proof of purchase
- Schedule technician inspection
- Maintain access to unit
Service Details - Authorized technicians only
- Parts covered under warranty
- Travel charges may apply
- Service area restrictions
Important Notes
Limitations - Original purchaser only
- Residential installations only
- Travel costs not included
- Labor charges apply after year one
For warranty service or questions, please contact our authorized service department. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device