Canadian Spa Company Warranty

Warranty Coverage

Our comprehensive warranty program demonstrates our commitment to product quality and customer satisfaction. Basic Coverage Terms
  • Original purchaser coverage only
  • Valid from date of purchase
  • Non-transferable
  • Residential use only
  • Registration required

Warranty Periods

Structural Components
  • Shell structure: 10 years
  • Surface finish: 2 years
  • Plumbing system: 2 years
  • Equipment pack: 2 years
  • Skirting: Manufacturing defects only
Additional Coverage
  • Insulating cover: 2 years
  • Parts and labor: 1 year
  • Equipment pack (pump, heater, control system): 2 years

Coverage Details

What's Protected
  • Water loss due to structural failure
  • Surface defects (blistering, cracking)
  • Plumbing leaks
  • Equipment malfunction
  • Manufacturing defects
What's Not Covered
  • Commercial use
  • Light bulbs and lens covers
  • Filters
  • Dealer-installed accessories
  • Installation costs
  • Removal/shipping expenses

Warranty Conditions

Void Conditions
  • Unauthorized repairs
  • Commercial application
  • Misuse or abuse
  • Improper installation
  • Incorrect water chemistry
  • Acts of God
Maintenance Requirements
  • Proper water chemistry
  • Regular maintenance
  • Correct temperature range (2-40°C)
  • Approved sanitizers only
  • Adequate support structure

Claims Process

Filing a Claim
  1. Contact authorized dealer
  2. Provide proof of purchase
  3. Schedule technician inspection
  4. Maintain access to unit
Service Details
  • Authorized technicians only
  • Parts covered under warranty
  • Travel charges may apply
  • Service area restrictions

Important Notes

Limitations
  • Original purchaser only
  • Residential installations only
  • Travel costs not included
  • Labor charges apply after year one
For warranty service or questions, please contact our authorized service department.
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