Canadian Spa Company Returns

Return Policy

We strive to make your return experience as smooth as possible. Please review our comprehensive return policy below. Return Window

• 14-day return period from date of receipt
• Items must be in original, unused condition
• Original packaging and delivery note required
• Returns must be authorized prior to shipping

Return Options

In-Store Returns

• Free returns to our warehouse
• Present original delivery note
• Items must be in original condition
• Available for most online purchases

Postal Returns

1. Request return authorization via support ticket
2. Await confirmation
3. Package item securely
4. Include order number and full name
5. Ship to our returns center

Refund Process

Processing Timeline

• 3-5 working days after receipt
• Refund issued to original payment method
• Proof of delivery recommended for tracking

Conditions for Refund

• Items in original condition
• Complete with all components
• Unused and unaltered
• Within return window

Order Issues

Damaged or Incomplete Orders

• Report immediately via support ticket
• Include order number
• Provide detailed description
• Photo documentation recommended

Missing Orders

• Allow 14 working days from dispatch
• Contact support if not received
• Include order details for investigation
• Courier tracking provided when available

Important Notes

Non-Returnable Items

• Used or damaged products
• Items without original packaging
• Products showing signs of wear
• Customized items

Limitations

• No exchanges available for online orders
• Damage from misuse not covered
• Wear and tear excluded
• Accidents post-delivery not eligible

Cancellations

• Available until dispatch
• Contact customer service
• Order number required
• Subject to processing status

For assistance with returns or questions about our policy, please contact our customer service team.